Night Shift Software/Portal Features: Instructions for 6 Potential Issues

Night Shift Software/Portal Features: Instructions for 6 Potential Issues

Q32: How can I delete the data on my device to start over?

NOTE: Clearing study history will remove all recorded information from the device
To clear the study history please open the Night Shift software and follow the steps below:

  • Step 1. Plug in your Night Shift device, open the Night Shift software
  • Step 2. Click Manage Device
  • Step 3. Click Clear Study History
  • Step 4. Click Yes to confirm you would like to clear all data from the device
  • Step 5. The device will vibrate and the study history will be cleared

(Note: If you do not have the Night Shift software, please click here for instructions on downloading the software.)


Q33: I upgraded firmware and now the data on my device is gone. Can it be restored?

This can happen if during the upgrade process the device is unplugged before the upgrade is complete. Before the new firmware is loaded onto the device, we save a copy of your data file onto your local computer. To restore the saved file, connect the device to your computer and go to the Night Shift software. When the device is detected, click the Manage Device button and then click F12 on your keyboard. Click the Restore Study Data button and follow the onscreen prompts.


Q34: Does a message appear on the portal website when the site is down for maintenance?

A one-week notice is posted on the portal when scheduled maintenance is planned. Scheduled maintenance is generally planned for weekends and during the middle of the night (Pacific Time).


Q35: I deleted the icon from my desktop but I would like to put it on my desktop now. Is this possible?

A: Please select an operating system and follow the directions to allow the icon to appear on your desktop:

Windows 8

Windows 10

MAC

Windows 8

    1. Open a File Explorer window
    2. Go to the following location on your computer C:\Users\”username” and delete the following two folders
      1. .abm
      2. temp-night-shift-conf
    3. Go to https://nightshifttherapy.com/software-launch/
    4. Click the Night Shift Launcher to open the software
    5. Use the Night Shift software as needed and a new icon will now appear on your desktop

Windows 10

    1. Open a File Explorer window
    2. Go to the following location on your computer C:\Users\”username” and delete the following two folders
      1. .abm
      2. temp-night-shift-conf
    3. Go to https://nightshifttherapy.com/software-launch/
    4. Click the Night Shift Launcher to open the software
    5. Use the Night Shift software as needed and a new icon will now appear on your desktop

MAC

    1. Go to the following location on your computer Macintosh HD > Users > “Username”
    2. Click command + shift + . to show hidden folders
    3. Delete the following two folders
      1. .abm
      2. temp-night-shift-conf
    4. Go to https://nightshifttherapy.com/software-launch/
    5. Click the Night Shift Launcher to open the software
    6. Use the Night Shift software as needed and a new icon will now appear on your desktop.

Q36: I deleted the icon from my desktop but would still like to use the Software. How do I open the software without the icon?

The software can be opened using the Night Shift Launcher found here: https://nightshifttherapy.com/software-launch/


Q37: I would like to delete the Night Shift icon. Is this possible?

A: To delete the icon, just put the icon in your trash folder.

    • Related Articles

    • Getting Started and Using the Night Shift: Solutions for Potential Issues

      Q1. How can I access the Night Shift software to generate reports and manage the device? A: Please follow these directions: Go to www.NightShiftTherapy.com Click Portal Click Register & Manage Device/Generate Reports Click Download for Windows or ...
    • Night Shift Chest Belt Software Configuration

      If you purchased a Night Shift Chest Belt, use these instructions to change the settings on your Night Shift device to work correctly with the Chest Belt.  Alternatively, click here to download the instructions.  Follow the directions on this page to ...
    • Night Shift Troubleshooting and Service Return

      If you are experiencing issues with your Night Shift please follow the steps in this Night Shift troubleshooting guide (hyperlink below).  If you still have problems after following the steps click the Obtain Service Return Authorisation button ...
    • Night Shift Video Tutorials

      Night Shift – Technology Overview Night Shift – Using the Device Night Shift Webinar Night Shift Sleep Positioner – 9News Australia Feature Story
    • NightShift Web Portal and Computer Setup

      NIGHT SHIFT WEB PORTAL Make sure you have the latest version of Java installed on your computer. Install Java or Check Version of Java Enhanced Interface of the Night Shift software Portal now works with all browsers: Google Chrome, Firefox, Safari, ...