Getting Started and Using the Night Shift: Solutions for Potential Issues

Getting Started and Using the Night Shift: Solutions for Potential Issues

Q1. How can I access the Night Shift software to generate reports and manage the device?

A: Please follow these directions:
  1. Go to www.NightShiftTherapy.com
  2. Click Portal
  3. Click Register & Manage Device/Generate Reports
  4. Click Download for Windows or Download for Mac, as applicable
  5. Install the downloaded software
  6. Click to launch the application when prompted
  7. The software will open in a new window

If you need additional assistance setting up your computer for use with the Night Shift software, please click the following link, https://nightshifttherapy.com/software-download/, and follow the directions for your operating system and browser.


Q2. Why does the “Wrong Time/Date” message appear when I first connect my device to the Night Shift software?

If you see the “Wrong Time/Date” message, that means that the time/date on the Night Shift device is different than the time/date on your computer. Click the “Update Device Time & Date” button to update the device to the same time/date as your computer. The Night Shift device is shipped with the internal clock set to the Pacific Time zone. If the battery charge gets too low, the date cannot be maintained on the device. Either of these conditions can cause the time/date to be incorrect.

Q3. How is my personal data secured when I use the Night Shift software?

Using the Register Your Night Shift Device Only button, your email address (and name if entered) will be saved securely on our server. We will use this information in the event of a recall or for Night Shift updates. Your name/email will not be saved to your device.

If you choose to use the Register & Manage Device/Generate Reports button, your data is encrypted prior to generation of the PDF report. Each time a report is generated, we save a copy of the data as a backup in case you need to restore your data. These files are stored on a secure server with the name encrypted. Click here to read the Privacy Disclosure for the Night Shift software.


Q4. What is the green LED pattern when I turn on the device?

When the device is turned on, it will vibrate 1-3 times and blink green 1-3 times, depending upon how many nights the device has battery charge sufficient to record. The device will then continue to blink green for 5 minutes. After 5 minutes, the LED will display a solid green light which means the device is recording as expected.


Q5. My device vibrates in every position. What is wrong?

When the battery gets very low, the device goes into a warning mode where it blinks a yellow light and vibrates once every five seconds, regardless of position. This indicates that the device needs to be charged. If you believe the device is fully charged, please follow the steps below to test your Night Shift’s battery and vibration motors.

    • Step 1. Plug the device into your computer.
    • Step 2. Device turns on automatically.
        • Step 2a. If the device did not turn on automatically, please use a different cable and plug the device back into the computer.
        • Step 2b. If the device still does not turn on automatically, try using a different USB port or computer.
        • Step 2c. If the device still does not turn on automatically, leave the device plugged in for at least 15 minutes and check to see if the device has turned on by viewing the green light on the device.
    • Step 3. Push the button to turn the device off. One vibration is felt as device turns off.
    • Step 4. After a few seconds, device turns itself on automatically.
    • Step 5. Leave the device charging for 3 hours or until the light on the device turns off and the device is fully charged.
    • Step 6. Now that the device is fully charged, unplug the device from the computer.
    • Step 7. Put the device into “test” mode by holding the on/off button down continuously (about 7-seconds) until the device vibrates.
    • Step 8. If you are using the Neck Strap, with the blue label facing down, place the device on a flat surface. Place two fingers on the black label of the device to feel the vibrations. If you are using the Chest Belt, with the blue label facing up, place the device on a flat surface. Place two fingers on the blue label of the device to feel the vibrations.
    • Step 9. After 30 seconds, the device should begin vibrating. After the first six vibrations, did the intensity increase? Wait another six vibrations, did it increase again? There should seven levels of intensity with six vibrations at each level. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern.

If you still believe that your device is not functioning correctly, please email your Night Shift Healthcare provider with your problem and what step of the Battery and Vibration test did not work as expected. The Night Shift device is intended to be operated by the patient, but is not intended to be serviced or maintained by the patient. Servicing and maintenance must be completed by the manufacturer or an authorized distributor. Please contact your Night Shift Healthcare provider if you have any questions.


Q6. Why did the magnets come out of my neck strap?

The neck strap should be inspected regularly for signs of deterioration due to normal wear and tear. It is recommended that the neck strap be replaced every six months. If you disconnect the magnetic clasp by pulling the ends apart, the material stretches and can tear. To avoid this problem in the future, be sure to unclasp the strap by bending at a 90° angle, like snapping a stick. Please review step 9 of the User Instructions.


Q7. How often should I expect to replace my strap?

It is recommended to replace the strap every 6 months.


Q8. How do I purchase a new neck strap or chest belt?

Please contact your local Night Shift Provider to purchase a replacement neck strap or chest belt.


Q9. How should I clean my device?

See page 2 of the User Instructions for the Night Shift cleaning procedures. Note that the chest belt should be cleaned using the same method as the neck strap.


Q10. The Night Shift starts vibrating as soon as I try to sleep on my back! I thought it was supposed to give me 15 minutes to fall asleep first?

After being turned on, the Night Shift is designed to wait 15 minutes before delivering positional feedback. If the on/off button is held down for more than 7 seconds, the device turns on in “test” mode, and feedback begins immediately. If this is the case, turn the device off. When you turn it back on, only hold the on/off button down for 1 second.


Q11. My Night Shift will not turn on.

If the battery is completely dead, the device will not turn on. Please fully charge the device and press the on/off button for 1 second. If the device still does not turn on, see below for instructions to test the functionality of your Night Shift.

    • Step 1. Plug the device into your computer.
    • Step 2. Device turns on automatically.
        • Step 2a. If the device did not turn on automatically, please use a different cable and plug the device back into the computer.
        • Step 2b. If the device still does not turn on automatically, try using a different USB port or computer.
        • Step 2c. If the device still does not turn on automatically, leave the device plugged in for at least 15 minutes and check to see if the device has turned on by viewing the green light on the device.
    • Step 3. Push the button to turn the device off. One vibration is felt as device turns off.
    • Step 4. After a few seconds, device turns itself on automatically.
    • Step 5. Leave the device charging for 3 hours or until the light on the device turns off and the device is fully charged.
    • Step 6. Now that the device is fully charged, unplug the device from the computer.
    • Step 7. Put the device into “test” mode by holding the on/off button down continuously (about 7-seconds) until the device vibrates.
    • Step 8. If you are using the Neck Strap, with the blue label facing down, place the device on a flat surface. Place two fingers on the black label of the device to feel the vibrations. If you are using the Chest Belt, with the blue label facing up, place the device on a flat surface. Place two fingers on the blue label of the device to feel the vibrations.
    • Step 9. After 30 seconds, the device should begin vibrating. After the first six vibrations, did the intensity increase? Wait another six vibrations, did it increase again? There should seven levels of intensity with six vibrations at each level. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern.

If you still believe that your device is not functioning correctly, please email your Night Shift Healthcare provider with your problem and what step of the Battery and Vibration test did not work as expected. The Night Shift device is intended to be operated by the patient, but is not intended to be serviced or maintained by the patient. Servicing and maintenance must be completed by the manufacturer or an authorized distributor. Please contact your Night Shift Healthcare provider if you have any questions.


Q12. I’ve charged my Night Shift but the battery does not hold a charge.

This is most often a problem of a bad cable rather than a problem with the Night Shift battery. The Night Shift can be charged with any standard micro-USB cable. Please try to charge the device with a different cable. If this does not solve the problem, see below for instructions to test the functionality of your Night Shift.

    • Step 1. Plug the device into your computer.
    • Step 2. Device turns on automatically.
        • Step 2a. If the device did not turn on automatically, please use a different cable and plug the device back into the computer.
        • Step 2b. If the device still does not turn on automatically, try using a different USB port or computer.
        • Step 2c. If the device still does not turn on automatically, leave the device plugged in for at least 15 minutes and check to see if the device has turned on by viewing the green light on the device.
    • Step 3. Push the button to turn the device off. One vibration is felt as device turns off.
    • Step 4. After a few seconds, device turns itself on automatically.
    • Step 5. Leave the device charging for 3 hours or until the light on the device turns off and the device is fully charged.
    • Step 6. Now that the device is fully charged, unplug the device from the computer.
    • Step 7. Put the device into “test” mode by holding the on/off button down continuously (about 7-seconds) until the device vibrates.
    • Step 8. If you are using the Neck Strap, with the blue label facing down, place the device on a flat surface. Place two fingers on the black label of the device to feel the vibrations. If you are using the Chest Belt, with the blue label facing up, place the device on a flat surface. Place two fingers on the blue label of the device to feel the vibrations.
    • Step 9. After 30 seconds, the device should begin vibrating. After the first six vibrations, did the intensity increase? Wait another six vibrations, did it increase again? There should seven levels of intensity with six vibrations at each level. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern.

If you still believe that your device is not functioning correctly, please email your Night Shift Healthcare provider with your problem and what step of the Battery and Vibration test did not work as expected. The Night Shift device is intended to be operated by the patient, but is not intended to be serviced or maintained by the patient. Servicing and maintenance must be completed by the manufacturer or an authorized distributor. Please contact your Night Shift Healthcare provider if you have any questions.


Q13: When I woke up in the morning, the device was turned off. What happened?

To conserve the battery and increase the accuracy of your report, the Night Shift automatically turns off after 10 hours. If you need to change the settings to 12 hours instead of 10 hours, follow these steps:
  1. Open the Night Shift Software (or follow the directions in Q1 to download, install and open the software)
  2. Plug in your Night Shift device
  3. Click Manage Device
  4. Click F12 on your keyboard and the Max Recording Time window will appear
  5. Click 12 hours and click Save

If the device turned off prior to your setting of 10 or 12 hours,

If the device still does not turn on, see below for instructions to test the functionality of your Night Shift.

    • Step 1. Plug the device into your computer.
    • Step 2. Device turns on automatically.
        • Step 2a. If the device did not turn on automatically, please use a different cable and plug the device back into the computer.
        • Step 2b. If the device still does not turn on automatically, try using a different USB port or computer.
        • Step 2c. If the device still does not turn on automatically, leave the device plugged in for at least 15 minutes and check to see if the device has turned on by viewing the green light on the device.
    • Step 3. Push the button to turn the device off. One vibration is felt as device turns off.
    • Step 4. After a few seconds, device turns itself on automatically.
    • Step 5. Leave the device charging for 3 hours or until the light on the device turns off and the device is fully charged.
    • Step 6. Now that the device is fully charged, unplug the device from the computer.
    • Step 7. Put the device into “test” mode by holding the on/off button down continuously (about 7-seconds) until the device vibrates.
    • Step 8. If you are using the Neck Strap, with the blue label facing down, place the device on a flat surface. Place two fingers on the black label of the device to feel the vibrations. If you are using the Chest Belt, with the blue label facing up, place the device on a flat surface. Place two fingers on the blue label of the device to feel the vibrations.
    • Step 9. After 30 seconds, the device should begin vibrating. After the first six vibrations, did the intensity increase? Wait another six vibrations, did it increase again? There should seven levels of intensity with six vibrations at each level. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern.

If you still believe that your device is not functioning correctly, please email your Night Shift Healthcare provider with your problem and what step of the Battery and Vibration test did not work as expected. The Night Shift device is intended to be operated by the patient, but is not intended to be serviced or maintained by the patient. Servicing and maintenance must be completed by the manufacturer or an authorized distributor. Please contact your Night Shift Healthcare provider if you have any questions.


Q14. I would like to try the device for a night with no feedback vibrations to see how I’m sleeping without it, is that possible?

Yes. Using the Night Shift software, click Manage Device. In the Positional Vibration Setting box, check the box for No vibration, then click Save. The device is now set to record without providing feedback vibrations. After a night or two in no vibration mode, be sure to return to the software and change the vibration setting back to “After 15 minutes” or “After 30 minutes.” (Note: If you do not have the Night Shift software, please see below for instructions on downloading the software.)

The Manage Device page is used to change the positional feedback setting and to manage your Night Shift device.

  1. Manage Your Night Shift
    1. Positional Vibration Setting can be used to adjust the feedback settings for study acquisition.
      • After 15 minutes – turns positional feedback on 15 minutes after device is turned on.
      • After 30 minutes – turns positional feedback on 30 minutes after device is turned on.
      • No Feedback – turns feedback off for the entire night and all subsequent nights.
      • Trial – is used by clinicians to establish a baseline with no feedback for one night, and with feedback for two nights. After the three-night trial, all recordings will have feedback. Once baseline night is recorded, it will remain on the device until Clear Study History is selected.
    2. Accessory can be used to change the location setting of the device by choosing Neck Strap or Chest BeltNote: The Night Shift Reports will not include Behavioral Sleep/Wake Actigraphy data when using the Chest Belt.
  2. Manage Your Data
    • Clear Study History is used to erase all historical data from the device.

Q15. What is trial mode?

When the Night Shift is set to trial mode, no vibration feedback will be delivered on the first night the device is worn to enable you to obtain a baseline session. This baseline session is permanently presented as one of the nights in your detailed report. Positional vibration feedback will automatically begin on the second night you wear the device, and it will continue for all future nights that you wear the device in trial mode.


Q16. After wearing the Night Shift for awhile it seems that I’m taking longer to move off my back when the vibration is delivered, can the vibration intensity be increased?

If the Night Shift is working properly, the vibration intensity should increase (after six vibrations at each level) a total of seven times. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern. To ensure the Night Shift is delivering the maximum vibration intensity, see below for instructions to test the functionality of your Night Shift.

    • Step 1. Plug the device into your computer.
    • Step 2. Device turns on automatically.
        • Step 2a. If the device did not turn on automatically, please use a different cable and plug the device back into the computer.
        • Step 2b. If the device still does not turn on automatically, try using a different USB port or computer.
        • Step 2c. If the device still does not turn on automatically, leave the device plugged in for at least 15 minutes and check to see if the device has turned on by viewing the green light on the device.
    • Step 3. Push the button to turn the device off. One vibration is felt as device turns off.
    • Step 4. After a few seconds, device turns itself on automatically.
    • Step 5. Leave the device charging for 3 hours or until the light on the device turns off and the device is fully charged.
    • Step 6. Now that the device is fully charged, unplug the device from the computer.
    • Step 7. Put the device into “test” mode by holding the on/off button down continuously (about 7-seconds) until the device vibrates.
    • Step 8. If you are using the Neck Strap, with the blue label facing down, place the device on a flat surface. Place two fingers on the black label of the device to feel the vibrations. If you are using the Chest Belt, with the blue label facing up, place the device on a flat surface. Place two fingers on the blue label of the device to feel the vibrations.
    • Step 9. After 30 seconds, the device should begin vibrating. After the first six vibrations, did the intensity increase? Wait another six vibrations, did it increase again? There should seven levels of intensity with six vibrations at each level. Following the six vibrations at the seventh level, the vibration intensity and frequency should begin a random pattern.

If you still believe that your device is not functioning correctly, please email your Night Shift Healthcare provider with your problem and what step of the Battery and Vibration test did not work as expected. The Night Shift device is intended to be operated by the patient, but is not intended to be serviced or maintained by the patient. Servicing and maintenance must be completed by the manufacturer or an authorized distributor. Please contact your Night Shift Healthcare provider if you have any questions.


Q17. Does the Night Shift have larger size straps for those patients who have bigger necks than the size of the standard bands?

The neck strap can be adjusted to accommodate a maximum of a 22 inch (56 cm) neck. The Night Shift Chest Belt can also be used as an alternative to the Neck Strap and can accommodate chest sizes up to 59 inches.


Q18. I have received my new Chest Belt, how do I set up my Night Shift to be used with the Chest Belt?

In order to use the Chest Belt, the settings on your Night Shift device must first be changed. Follow these directions to change your Night Shift settings:

  1. Open the Night Shift Software (If you have not done so, please follow the steps in Q1)
  2. Plug in your Night Shift device
  3. Click Manage Device
  4. Under Accessory, click Chest Belt
  5. Click Save – the device will turn off and back on again and the device can now be used with the chest belt.


Q19. I have been using the Chest Belt but would like to go back to the Neck Strap. How can I do this?

In order to use the Neck Strap, the settings on your Night Shift device must first be changed. Follow these directions to change your Night Shift settings:

  1. Open the Night Shift Software (If you have not done so, please follow the steps in Q1)
  2. Plug in your Night Shift device
  3. Click Manage Device
  4. Under Accessory, click Neck Strap
  5. Click Save – the device will turn off and back on again and the device can now be used with the chest belt.

Q20: How long or how many days of data does the Night Shift save?

The device can store up to 8 nights (7 most recent + base line, if it exists) of detailed daily reports, up to 90-nights of compliance data, and 365 nights of data used for the monthly and yearly reports.


Q21: I just received my Night Shift and I cannot find the retention bands. Where can I find the retention bands?

 When the strap is packaged, the retention bands are placed over the top of the magnetic ends of the strap.







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